Return & Exchange policy
Last Updated: 4/22/2024
Thank you for shopping at https://www.blackdawgstore.com
If, for any reason, you are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
Definitions
For the purposes of this Return and Exchange Policy:
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Our Site, accessible from https://www.blackdawgstore.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY
Product that are bought from the Physical Stores can’t be returned. All Items are eligible for return and would be processed if conditions are met.
You are always required to ship back the items by following the shipping instructions:
If you need to ship products through any other carrier , please send it to this address No 268 Vada Alapakkam, Authur (po), Tindivanam, Villupuram, Tamilnadu 604001.
EXCHANGE POLICY
Products can be exchanged for a different size or color variant, provided that such variant is available. Customers are allowed to exchange for items within 7 days. Exchanges exceeding 7 days will not be processed.
In order to be eligible for exchanges make sure that the following conditions are met:
- Product must be returned in its original packaging
You are required to ship back the product for the item to be inspected and replaced.
Your exchanged product will be processed Once items are received and conditions confirmed.
You are given the rights to exchange the item, Twice. Provided that all conditions in Exchange Policy are met.
Unfortunately, products that were marked as a gift when purchased are not allowed to be Returned or Exchanged.
HOW TO INITIATE A RETURN
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, please do not hesitate to contact us through our:
Email Address: sales@blackdawgstore.com
You will be updated on your Return Status through EMAIL, provided that contact information was provided.